Order Fulfillment Specialist

1 day ago


Petaling Jaya, Selangor, Malaysia Infosys Full time

Job Description:

We are seeking an experienced Order Fulfillment Specialist to join our team at Infosys. As an Order Fulfillment Specialist, you will be responsible for processing sales orders in a timely and accurate manner, ensuring compliance with documented policies.

Responsibilities:

  • Process sales orders received from the Sales team efficiently and accurately.
  • Monitor order status and provide updates to the company as necessary.
  • Support the Sales team by resolving order-related queries and issues.
  • Update internal reports promptly to ensure seamless communication.
  • Collaborate with other departments to resolve related issues and take corrective action when required.
  • Process negative transactions such as credits, returns, and cancellations efficiently.
  • Develop training materials and work instructions to enhance knowledge sharing.
  • Perform additional tasks as assigned by management.

Requirements:

  • Degree in Finance, Business Administration, or related field.
  • Minimum 2-3 years of relevant working experience.
  • Proficiency in SAP – SD Module, SFDC – Case Management, and MS Office (Outlook, Excel, Word).
  • Hands-on experience in Order-to-Cash processes, including agreements, contracts, and quote management.
  • Strong understanding of Order Management processes, from Quote to Order.
  • Excellent attention to detail, organizational skills, and accuracy.
  • Able to multi-task and prioritize workload effectively.
  • Ability to work under pressure, independently, and as part of a team in a fast-paced environment.
  • Good interpersonal, written, and oral communication skills.
  • Strong mathematical, analytical, and problem-solving skills.


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