Treatment Guidance Specialist
4 days ago
Treatment Guidance Specialist
As a Treatment Guidance Specialist with Dr Clear Aligners Group, you will be responsible for providing exceptional customer service to Mandarin-speaking clients. Your primary role will be to explain treatment guidance to customers, update and track their status, resolve complaints and enquiries through effective communication and problem resolution. You will also maintain records of customer interactions, process accounts, and file documents. Additionally, you will coordinate transport arrangements for goods delivery and generate delivery orders. This is an excellent opportunity to showcase your skills in a fast-paced environment.
Key Responsibilities
• Explain treatment guidance to customers over the phone
• Update and track customer status
• Resolve customer complaints and enquiries through strong communication and problem resolution
• Maintain accurate records of customer interactions and accounts
• Coordinate transport arrangements for goods delivery and generate delivery orders
Requirements
• Good verbal and written communication skills in Bahasa Malaysia, Mandarin, and English
• Preferably Mandarin-speaking candidates
• Minimum 2 years of related working experience
• Diploma in a related field
• Ability to work in a multicultural environment
• Meticulous and positive attitude
• Strong sense of urgency
• Flexible and adaptable
Benefits
You will receive a competitive performance bonus, medical and dental benefits as part of our comprehensive compensation package. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
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