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Technical Service Support Expert

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Siemens Mobility Full time
About the Role:
We are looking for a Technical Service Support Expert to join our team. As a key member of our service department, you will be responsible for providing expert technical support, including installation, commissioning, and maintenance of Low Voltage (LV) and Medium Voltage (MV) switchgear systems and protection relays. Your expertise will be essential in ensuring the optimal performance and reliability of our customers' electrical systems.

Responsibilities:
  1. Installation & Commissioning:
    Lead and oversee the installation, commissioning, and testing of LV and MV switchgear systems, including protection relay systems.
  2. Maintenance & Troubleshooting:
    Perform proactive and corrective maintenance, diagnostic testing, and troubleshooting of electrical systems, focusing on LV and MV switchgear and protection relays.
  3. Customer Support:
    Provide on-site technical support and guidance to customers, ensuring optimal performance and reliability of their electrical systems.
  4. Reporting:
    Prepare detailed service reports, documenting findings, actions taken, and recommendations for improvement.
  5. Technical Expertise:
    Provide expert advice on the selection, configuration, and maintenance of protection relays, switchgear, and associated equipment.
  6. Training & Development:
    Conduct training sessions for customers and junior engineers on the operation and maintenance of electrical systems.
  7. Collaboration:
    Work closely with Siemens project management teams and service departments to ensure seamless service delivery.
  8. Safety & Compliance:
    Ensure all activities comply with safety regulations, industry standards, and Siemens policies, promoting a culture of safety and quality in all aspects of field service operations.