Business Analytics Expert

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Genesys Full time

Genesys empowers organizations to create exceptional customer experiences. As a Business Analytics Expert, you will drive revenue growth and operational excellence by providing data-driven insights and strategic recommendations.

You will be responsible for developing and maintaining business analytics dashboards and reports to track key metrics. A strong understanding of sales processes and pipeline management is essential.

This role involves working closely with sales leaders to ensure accurate and timely reporting. You will also be responsible for managing regional reporting requirements and escalating process issues.

Key Responsibilities:

  1. Develop and maintain business analytics dashboards and reports to track key metrics.
  2. Participate in weekly sales forecast calls and provide input on quota attainment and forecast accuracy.
  3. Escalate process issues relevant to quota and booking issues, reporting queries, and Salesforce account issues.

Requirements:

  • Bachelor's degree in Business, Statistics, Computer Science, or related field.
  • Proven experience with Salesforce, variable compensation, revenue reporting, and sales forecasting.
  • Advanced proficiency in Excel and Tableau.
  • Strong written and verbal communication skills.


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