Executive - Customer Care

1 day ago


Johor Bahru, Johor, Malaysia Jubin BMS Full time
About the Role

The successful candidate will be responsible for providing exceptional customer service as a Customer Service Executive at Jubin BMS.

This full-time position involves working 5.5 days a week, with an alternating Saturday off, and being based at Tebrau III.

The key responsibilities include:

  1. Processing customer orders, forms, applications, and requests in a timely manner.
  2. Coordinating with customers to ensure prompt delivery schedules and high customer satisfaction levels.
  3. Performing daily general sales and administrative duties while maintaining a well-organized filing system.
  4. Collaborating with the quality department, related departments, and customers to resolve customer complaints efficiently.
  5. Communicating effectively with new and existing clients, suppliers, and colleagues as necessary.
  6. Providing feedback on the efficiency of the customer service process.
  7. Contributing to the preparation of marketing materials, such as tiles and sanitary wares samples for presentations or workshops.
  8. Undertaking additional tasks instructed by superiors.

Requirements:

  1. Responding promptly to customer inquiries.
  2. Minimum 2 years of experience in documentation and customer service.
  3. Minimum Diploma in Business Administration.
  4. Proficiency in computer literacy is essential.
  5. Possessing own transportation.


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