IT Systems Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SWIFT Full time

As a key member of the Centre of Expertise team, you will play a vital role in supporting the AU-NPP solution and Alliance Access. Your primary focus will be on resolving complex customer technical problems, providing answers to queries, and identifying areas of improvement in products, support tools, or documentation.

Key responsibilities include troubleshooting and quickly diagnosing complex problems according to the Service Level Agreement (SLA), proposing and implementing measures to prevent reoccurrence of problems, and communicating progress internally and externally. You will also implement solutions, provide product-related consulting, and participate in technical reviews and give product presentations and demos.

To be successful in this role, you should have a university degree in IT/Engineering or equivalent, minimum 2 years of experience in a similar position, strong technical background with good knowledge of UNIX (AIX, Red Hat Enterprise Linux) and Windows operating systems, and scripting, integration or development knowledge. Experience with Alliance Access, Alliance WebPlatform, SWIFTNet Link, Alliance Gateway, and Hardware Security Modules (HSM) are an asset.

You should also have strong analytical and troubleshooting skills, willingness to learn and take ownership, continuous improvement and Agile mind-set, and ability to build and maintain working relationships. Fluency in English (spoken and written) is required.

This is an excellent opportunity to make a meaningful impact and work with a talented team at SWIFT. If you are passionate about IT and technology, driven, autonomous, and customer oriented, we encourage you to apply.



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