Response Management Associate

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Mattel Full time
Job Requirements:

We are seeking a Service Delivery Specialist to join our team in Kuala Lumpur. In this role, you will be responsible for delivering exceptional service to consumers, ensuring their expectations are met and surpassed.

Key Responsibilities:
  • Manage consumer inquiries and resolve issues efficiently, maintaining high-quality standards.
  • Develop and maintain a comprehensive understanding of product knowledge, ensuring accurate and up-to-date information is provided to customers.
  • Collaborate with cross-functional teams to develop and implement effective solutions to consumer concerns.
  • Provide detailed reports and statistics on consumer-related inquiries, identifying trends and areas for improvement.

In this challenging role, you will contribute to building trust and loyalty with our customers by delivering exceptional service and support.


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