DevOps Expert
2 weeks ago
We are a global team of 6000+ IT professionals at DHL IT Services, working together to innovate and create sustainable digital solutions. Our diverse environment allows for growth and opportunities across all dimensions of logistics.
About Us
DHL IT Services connects people and keeps the global economy running by continuously innovating and creating digital solutions. We have offices in Cyberjaya, Prague, and Chennai, with a strong commitment to exceptional employee experiences, earning #GreatPlaceToWork certification.
Job Description
We are looking for an Associate DevOps Engineer who will provide L2 and L3 support for Global BU Critical service SPARK and ensure that all agreed targets, SLAs, and metrics are met. This role requires strong knowledge in ServiceNow, particularly the Customer Service Management (CSM) module, to perform troubleshooting on issues raised by users.
Key Responsibilities
- Provide technical support for ServiceNow CSM module
- Troubleshoot issues raised by users
- Ensure agreed targets, SLAs, and metrics are met
- Work independently, prioritize, and organize tasks under time and workload pressure
Required Skills and Qualifications
- Strong knowledge in ServiceNow CSM module
- Ability to troubleshoot complex technical issues
- Excellent analysis and problem-solving skills
- Ability to work independently and as part of a team
Benefits
We offer a range of benefits to support your well-being and career development, including hybrid work arrangements, medical coverage, personalized flexi benefit plan, and modern offices with free parking space.
What We Offer
- Hybrid work arrangements to balance collaboration and flexibility
- Outpatient (unlimited) and inpatient medical coverage for employees
- Personalized flexi benefit plan for you and your family
- Choose any day off from earned public holidays
- Modern offices with free parking space
About You
We are looking for a motivated and talented individual who is passionate about technology and customer service. If you are a detail-oriented and organized professional with excellent communication skills, we encourage you to apply.
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