Automation Solutions Manager

5 days ago


Bayan Lepas, Penang, Malaysia Pingspace Full time
Job Description

This position is responsible for leading the technical support operations of Pingspace's automated systems. The successful candidate will oversee a team of engineers, ensuring exceptional customer support and driving continuous improvement in system maintenance.

Key Responsibilities:

  1. Team Leadership
    • Guide and mentor the engineering team to deliver top-notch customer service.
    • Develop and maintain troubleshooting procedures for rapid issue resolution.
  2. System Maintenance and Monitoring
    • Oversee preventive maintenance schedules for deployed systems.
    • Monitor system performance metrics to prevent potential issues.
  3. Customer Communication
    • Serve as the primary liaison between customers and the engineering team.
    • Provide technical training and resources to empower customers to use and maintain our systems effectively.
  4. Process Improvement
    • Collaborate with product and engineering teams to identify recurring issues.
    • Implement tools and technologies to enhance support team efficiency.

About Pingspace

Pingspace is a robotics company specializing in warehouse automation solutions. Our mission is to make warehouse automation accessible to businesses of all sizes, optimizing operations and scalability.



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