Automation Solutions Manager
5 days ago
This position is responsible for leading the technical support operations of Pingspace's automated systems. The successful candidate will oversee a team of engineers, ensuring exceptional customer support and driving continuous improvement in system maintenance.
Key Responsibilities:
- Team Leadership
• Guide and mentor the engineering team to deliver top-notch customer service.
• Develop and maintain troubleshooting procedures for rapid issue resolution. - System Maintenance and Monitoring
• Oversee preventive maintenance schedules for deployed systems.
• Monitor system performance metrics to prevent potential issues. - Customer Communication
• Serve as the primary liaison between customers and the engineering team.
• Provide technical training and resources to empower customers to use and maintain our systems effectively. - Process Improvement
• Collaborate with product and engineering teams to identify recurring issues.
• Implement tools and technologies to enhance support team efficiency.
About Pingspace
Pingspace is a robotics company specializing in warehouse automation solutions. Our mission is to make warehouse automation accessible to businesses of all sizes, optimizing operations and scalability.
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