Retail Experience Manager

4 days ago


Johor Bahru, Johor, Malaysia Ikano Bank Part time
About the Job

We are seeking an experienced professional to join our team as a Customer Relations Officer. In this role, you will be responsible for providing top-notch customer service, handling customer inquiries, and resolving issues promptly and professionally. Additionally, you will contribute to the development and implementation of customer service strategies that align with the company's goals and objectives.

  • Main Responsibilities:
  • Deliver exceptional customer service through all touchpoints, including in-store, phone, and online channels.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with colleagues to ensure seamless customer service delivery.
  • Contribute to the development and implementation of customer service strategies.
  • Requirements:
  • Possesses work experience in customer-facing roles.
  • A good team player with strong communication and interpersonal skills.
  • Emotional resilience and the ability to handle conflict.
  • Independent, able to use and take personal initiatives to make considered decisions.


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