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Road Freight Commercial Specialist
2 weeks ago
Key Responsibilities
">- Develop new customer business through identifying high-profit potential opportunities;
- Build, maintain, and manage the ITR related sales pipeline in Malaysia & Singapore;
- Collaborate with customers to develop key relationships at the Country level;
- Lead top-level sales initiatives to increase share of wallet for ITR customers;
- Maintain and maximize growth potential of existing customers;
- Create leads and follow sales opportunities within customers;
- Visit customers directly, spending at least half of time in front of the customer;
- Respond to all ITR related Customers' RFI, RFQ, and Tenders within CT;
- Establish executive relationships within assigned accounts and respond to customer needs, enquiries, and complaints;
- Lead customer presentations and proposals, ensuring common understanding of service expectations and solutions between customer and DHL Germany Country and Regional Office;
- Provide competitive advantage for customers in their business and pricing for value on behalf of DHL offering all services across BU's;
- Implement account strategy and work closely with customers and operations team to deliver high-quality service;
- Offer customers specific advice/information to country Key Account Managers to facilitate business performance review, business planning, and decision-making;
- Communicate effectively and build working relationships with all units;
- C Coordinate with all stakeholders as well as different business units to deliver quality service to customers;
