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Business Intelligence Analyst

3 weeks ago

Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Job Description:

As a Business Intelligence Analyst at Agensi Pekerjaan JobScoper Sdn. Bhd., you will be responsible for constructing searches and reports to analyze conversations from a contact center environment. You will also make recommendations to solve critical business problems using industry best practices and creative innovations.

Responsibilities:

  • Design and implement data-driven solutions to improve process efficiency.
  • Develop and maintain complex reports and visualizations to support business decisions.
  • Collaborate with the operations team to identify training needs and develop strategies to address them.
  • Analyze and audit trainees' performance to identify areas of improvement.

Qualifications:

  • Mandatory qualifications include 1 year of Quality Analyst experience, a diploma or above, and language proficiency in Mandarin and English.
  • Preferred qualifications include Trust & Safety and Content Moderation experience, as well as experience in preparing and presenting written project status reports and executive briefings.
  • You should possess phenomenal communication, presentation, and public speaking skills, as well as organizational and time management abilities.

Benefits:

  • We offer training provided, annual leave, medical leave, EPF SOCSO EIS, medical insurance, and housing allowance.