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Global Customer Experience Specialist

2 weeks ago

Malacca City, Malaysia SupportYourApp Full time
Customer Support Specialist, Global Tech

We are seeking an experienced Customer Support Specialist to join our global team and provide exceptional customer support services to clients worldwide.

As a Customer Support Specialist, you will be responsible for delivering customer support via chats and emails, building positive relationships with customers, and ensuring timely issue resolution.

Key Responsibilities:

  • Provide customer support via various communication channels
  • Build and maintain strong relationships with customers
  • Meet team KPIs and quality standards
  • Stay up-to-date with the latest technology trends

Requirements:

  • Native Vietnamese and English language skills
  • At least 6 months of experience in a customer support role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills

What We Offer:

  • Remote work opportunity
  • Inclusive international environment
  • Competitive compensation in USD
  • Paid training and probation