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Automotive Liaison Specialist

3 weeks ago

Subang Jaya, Selangor, Malaysia Superhub Auto Services Sdn. Bhd. Full time
Job Summary

We are seeking a highly skilled and personable Service Advisor to act as the liaison between our customers and service technicians at Superhub Auto Services Sdn. Bhd.

Key Responsibilities
  • Initial Contact: Greet customers, listen to their requests, and provide a positive first impression of our service center.
  • Scheduling and Estimation: Schedule appointments, estimate costs, and communicate with customers in a clear and concise manner.
  • Insurance and Inspection: Verify insurance coverage and conduct thorough vehicle inspections to identify any issues or concerns.
  • Test Drives and Vehicle Assessment: Test drive vehicles to ensure they are safe for use on the road and assess any problems that may need attention.
  • Customer Service and Satisfaction: Ensure customer satisfaction by determining vehicle issues and problems, and providing solutions in a timely and effective manner.
  • Communication and Coordination: Communicate effectively with technicians to convey customer concerns and provide accurate repair descriptions.