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Portfolio Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia StoreHub Full time
Job Overview:

The Account Manager role at StoreHub is a critical position that requires a unique combination of skills and expertise. This individual will be responsible for owning and executing a large portfolio of renewal contracts, working closely with internal teams to secure renewals, minimize financial attrition, and pass insights back to the business to set customers up for success while maximizing financial results.

Key Responsibilities and Requirements:

  1. Develop and implement negotiation strategies for renewals that maximize contract value and build customer trust.
  2. Collaborate with Merchant Success Managers for data-driven renewal strategies tailored to each customer.
  3. Drive account growth by identifying up-sell, cross-sell, and add-on opportunities upon renewal.
  4. Partner with internal teams (e.g., Competitive Intelligence, Pricing, Product Management, Legal) to build comprehensive 'win' strategies.
  5. Maintain accurate 120-day renewal forecasts and communicate risks for proactive resolution planning.
  6. Uphold best practices in Opportunity Management, Data Quality, Quoting, and Forecasting.
  7. Act as a subject matter expert, guiding the team in meeting financial and strategic targets.

Requirements:

  1. 2-3 years in Sales, Operations, or Account Management with a focus on contract negotiation.
  2. Strong skills in negotiation, process management, financial acumen, and customer relationship management.
  3. Bachelor's degree, CRM experience, and adaptability to changing priorities.
  4. Experience negotiating SME to Enterprise contracts.
  5. Familiarity with enterprise CRM tools and a background in transaction management.
  6. A completed negotiation skills course is an asset.