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Customer Experience Specialist

2 weeks ago

Kuching, Sarawak, Malaysia Askheadhunter Full time

Job Overview:

At Askheadhunter, we are committed to delivering exceptional customer experiences. As a Service Centre Officer, you will play a vital role in providing top-notch support to our customers.

Key Responsibilities:

  1. Explanations and Consultancy: Offer expert advice and guidance to customers on credit reports and related matters.
  2. Product Enquiries: Address customer queries about our products and solutions with precision and care.
  3. Credit Report Assistance: Facilitate customers with registration and credit report checks with ease.
  4. Attitude and Communication: Demonstrate a positive, empathetic, and professional attitude towards customers while showcasing excellent interpersonal and communication skills.
  5. Administration and Data Entry: Perform basic administration tasks and accurately record daily activities in Salesforce.
  6. Presentation and Organisation: Maintain a clean and presentable Service Center environment.
  7. Call Handling: Handle email, inbound, and outbound calls efficiently regarding customer inquiries about ETR records.
  8. Business Compliance: Provide support on business compliance matters in accordance with our company's framework.

Requirements:

Qualifications:

SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent