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Policy Issuance Manager
2 weeks ago
Zurich 56 Company Ltd is a leading provider of insurance solutions. Our mission is to deliver exceptional service and quality products to our customers.
Job DescriptionThe Policy Issuance Manager will oversee a team responsible for handling global and local policy requests and issuances on behalf of Zurich Malaysia (General Insurance and Takaful).
Key Accountabilities- Directly responsible for attainment of service goals, including the achievement of production timeliness and quality standards for all supported areas.
- Manages performance metrics within operational budgets and responds to changing requirements.
- Builds strong relationships and collaborates well with business units, business partners, local brokers, and key customers while creating a positive processing center environment.
- Ensures compliance to all enterprise standards and local laws with attention to details and profound knowledge of local insurance regulations.
- Manages staffing, recruiting, performance management, coaching, counseling, and staff development.
- Plans and executes strategic vision.
- Troubleshoots problem areas; resolves problems.
- Ensures that operation performs at expected standards.
- Enables the development of new and expanding business opportunities and upkeep of tailored policies and services to meet client-specific requirements.
