Quality Experience Strategist

2 days ago


Bayan Lepas, Penang, Malaysia TE Connectivity Corporation Full time
About the Role

The Customer Quality Engineer (CQE) is responsible for managing assigned strategic customer accounts quality and ensuring that TE provides an exceptional customer experience for the Data and Devices (DND) business unit. This includes carrying out global strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations.

Key Accountabilities
  1. Establish a real-time 360-degree view of the customer's experience.
  2. Proactively monitor and support key customer accounts.
  3. Resolve quality problems in a timely manner.
  4. Drive continual improvement.
  5. Improve quality scorecards.
  6. Minimize cost of poor quality.
Qualifications and Requirements
  • Bachelor Degree in Engineering with technical focus.
  • 5+ years minimum quality assurance experience working in a global capacity.
  • Preferred customer quality experience in the electronics industry.


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