Sports Retail Associate
3 days ago
We are seeking a passionate Sports Advisor to join our team at Decathlon Connect Aeon Cheras, the new concept store launching soon.
">Job Description:As a Sports Advisor, you will be responsible for ensuring all customers leave our stores satisfied. Your role will involve delivering a 5-star shopping experience from a friendly and professional welcome through to a quick and easy payment process.
">Main Responsibilities:
- Welcome customers in a professional manner
- Fully commit to the satisfaction of every customer and determine a suitable solution for every situation (returns, complaints, checkout etc.)
- Educate customers on omni-channel brand offerings for complete range of interested products
- Know the technical features of Decathlon products and user benefits to offer customers appropriate products and services
- Develop the network of customers both in store and online, to know them better and establish a personal relationship
- Pass on sports passion and help customers discover new sports
- Improve and develop customer information by encouraging the subscription/registration of loyalty card to customers
- Participate in sports related community events within the neighbourhood of the store
- Know the ambition of the department and take action with the team to achieve it
- Promote innovation and sports experience in store
- Boost Decathlon Malaysia sales by using resources and commercial tools
- Put together the layout in store in accordance with implementation principles and guidelines
- Produce high-quality implementation based on Satisfied Customer Family (FCS)
- Maintain the layout with good facing to make customers satisfied
- Ensure that stock is accurate and available by using the automatic replenishment system
- Bring awareness about Decathlon Connect to all stakeholders
- Enforce basic safety and security standards in the departments
- Know and enforce the preventive and operating guidelines regarding fire safety and evacuation procedures
- Apply and enforce all the security procedures (regarding people, goods and cash) and play an active role in combating shrinkage
- Observe the product safety policy (standardized adjustments and traceability of sensitive products, use-by dates etc.)
- Know and manage the personal development plan and training plan
- Participate in training, develop the training skills and become a trainer
- Improve skills of the teammates with the leader
Requirements include strong communication skills in English and Bahasa Malaysia (written and spoken) and minimum qualifications of Bachelor's Degree/Diploma. A customer-centric approach with a strong sense of service is essential.
">This is an excellent opportunity for students looking for a part-time role or individuals seeking a career change. The hourly rate is RM13.56.
">Able to work as part of the team during busiest times (weekends and holidays).
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