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Support Specialist

3 weeks ago

Selayang Municipal Council, Malaysia Bukku Accounting Full time

Bukku is a trailblazing software company redefining cloud accounting for Southeast Asian SMEs.

Our Mission

We're dedicated to building the best accounting software that meets the evolving needs of businesses. Our commitment to excellence drives us to deliver exceptional customer experiences and foster growth through innovation.

Job Role

This role requires a highly skilled Support Specialist to join our team. The ideal candidate will possess excellent communication skills, a deep understanding of cloud accounting, and a passion for delivering outstanding customer experiences.

Responsibilities
  • Provide top-notch support to customers through live chat, email, and phone calls.
  • Develop in-depth product knowledge to resolve complex customer issues.
  • Build lasting relationships with customers and drive their business success.
  • Escalate bug reports and feature requests to the product team.
  • Collaborate closely with cross-functional teams to resolve technical issues.
Requirements

We're looking for individuals with:

  • Basic accounting knowledge (diploma/degree or equivalent certifications).
  • A minimum of 1 year of experience in accounting or customer-facing roles (fresh graduates with great potential welcome).
  • Junior to mid-level positions available.
  • Excellent written and verbal communication skills in English (with proficiency in Chinese or Malay an added advantage).
  • Tech-savviness and attention to detail.
  • Strong self-motivation and self-discipline.
  • Logical thinking and analytical skills.
The Ideal Candidate Profile

We're seeking candidates who:

  • Absorb information quickly and think critically.
  • Communicate effectively and empathetically.
  • Embody a growth mindset and are always learning.
  • Excel in a fast-paced environment and adapt to change seamlessly.
  • Possess a positive attitude and are enthusiastic about delivering exceptional customer experiences.

Are you ready to join our dynamic team? Apply now at [link].