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Compliance Risk Analyst

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Hong Leong Bank Berhad Full time
Job Description

Hong Leong Bank Berhad is seeking a Quality Assurance Director to join our team. In this role, you will be responsible for overseeing and managing the Call Quality Monitoring team, ensuring that set objectives and targets are met.

The successful candidate will have a strong leadership background, with experience in managing teams and driving business results. They will also have excellent analytical and problem-solving skills, with the ability to identify and mitigate risks.

Key Responsibilities
  • Oversight and management of the Call Quality Monitoring team.
  • Development and implementation of quality assurance strategies.
  • Identification and mitigation of risks to ensure compliance with regulatory requirements.
Requirements
  • Professional or tertiary education with relevant working experience in Operations and customer servicing channels.
  • Strong leadership qualities and interpersonal skills.
  • Ability to identify needs for change, adaptable and flexible in anticipating any possible work issues.