Strategic Operations Leader
1 week ago
Job Description:
The Role- Drive operational excellence across head office and branch networks, optimizing customer and dealer experience within a dynamic MNC MLM environment.
- Spearhead customer service and dealer management strategies, enhancing satisfaction and loyalty through data-driven performance improvements.
- Lead end-to-end operations, including order fulfillment, inventory, and logistics, ensuring compliance and driving continuous process enhancements.
- Leverage strategic insights to identify and implement operational improvements, fostering a culture of continuous improvement and strategic alignment.
- Minimum 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry.
- Proven track record in driving operational and customer service excellence.
- Experience dealing with CRM systems and performance analytics.
- Strong communicator able to foster collaboration across different teams and functions.
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