Strategic Operations Leader

1 week ago


Petaling Jaya, Selangor, Malaysia Randstad Malaysia Full time

Job Description:

The Role
  • Drive operational excellence across head office and branch networks, optimizing customer and dealer experience within a dynamic MNC MLM environment.
  • Spearhead customer service and dealer management strategies, enhancing satisfaction and loyalty through data-driven performance improvements.
  • Lead end-to-end operations, including order fulfillment, inventory, and logistics, ensuring compliance and driving continuous process enhancements.
  • Leverage strategic insights to identify and implement operational improvements, fostering a culture of continuous improvement and strategic alignment.
The Experience
  • Minimum 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry.
  • Proven track record in driving operational and customer service excellence.
  • Experience dealing with CRM systems and performance analytics.
  • Strong communicator able to foster collaboration across different teams and functions.

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