Customer Service Officer, IPC Shopping Centre Professional

2 weeks ago

Petaling Jaya, Selangor, Malaysia IKEA Full time

About Us: We are a company that creates a better everyday life for the many people. Our vision is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.

">"> Job Description

We are looking for a highly skilled and motivated individual to join our team as a Customer Service Officer. As a key member of our service team, you will be responsible for managing the Information Counter and providing exceptional customer service to our customers.

  • Main Responsibilities:
  • To man the i-counter and assist customers with enquiries and provide accurate information as well as activities happening in the centre.
  • To manage and monitor all common facilities and common areas provided to ensure they are in good condition and well maintained.
  • To manage and monitor all Family Friendly Services, e.g., maintain the hygiene of Power Scooters, Wheelchairs, Baby strollers, etc.
  • To ensure that all customer/tenant complaints are addressed to the relevant department and follow up on feedback forms and responses.
  • To be the main liaison between tenants and management on daily operational matters.
  • Distribute management correspondence/circular/information to tenants.
  • To record lost and found items in the centre and send them to Security if not claimed by the end of the business day.
  • Respond to injuries and accidents in the centre, escalating to the Duty Manager if unable to handle.
  • Make general announcements over the public announcement system.
  • Interact with customers and attend to their queries and feedback.
  • Attend to enquiries and requests from phone calls/emails, providing timely updates and responses to both customers and management.
  • Manage the redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards, and other marketing initiatives, including providing regular status updates to management.
  • Conduct daily stock and inventory checks of all premiums, including reporting to the marketing department.
  • Recommend, promote, and educate customers on the benefits of the loyalty program to meet customers' needs and objectives.
  • Familiarize and support the day-to-day operations and administration of all loyalty programs through the CRM system, as well as EV charging stations, Traffas work pods, and RBBC, according to the SOP and policy.
  • Manage loyalty membership programs, promotional campaigns, activities, inventory allocation, and tracking of reward redemption.
  • Manage the on-site customer experience at EV charging stations, Traffas work pods, and handle inquiries regarding RBBC, including reporting to the management team and following up with customers.
  • Conduct sharing sessions related to customer service in coworker meeting forums.

Coordination with Marketing Department:

  • Be alert and informed of all promotion activities and events happening in the centre.
  • Update Supervisor on promotions offered by tenants.
  • Any ad-hoc duties as may be assigned from time to time.

  • Customer Relations Officer, IPC Shopping Centre

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

    Customer Relations Officer, IPC Shopping CentreFull-timeDepartment: Marketing & CommunicationGREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neighbourhood, IPC Shopping Centre attracts a sophisticated...

  • Customer Relations Officer, IPC Shopping Centre

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia IKEA Full time

    GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neighbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA...

  • IPC Shopping Centre Customer Engagement Specialist

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia IKEA Full time

    About Us: We are committed to making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.">"> Job DescriptionWe are looking for a highly skilled and motivated individual to join our team as a Customer Service Officer. As a key member...

  • Sports Advisor Full Time-Decathlon Connect IPC Shopping Centre

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia Decathlon Malaysia Full time

    The World's Largest Sports Retailer is recruiting passionate sports people to Join our Decathlon Connect Team atIPC Shopping Centrewhich is Opening SoonDecathlon Connect IPC Shopping Centre is our new concept store launching.Where as much as our current mega stores offers you a full retail sports experience, our Connect stores will offer full product and...

  • Customer Service Team Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Relations Team Leader to join our team at IPC Shopping Centre.The successful candidate will be responsible for leading the customer service department, developing and enforcing Standard Operation Procedures, supervising day-to-day operations, and establishing guidelines for customer...

  • Accounting Executive

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

    Accounting Executive (Billing and Payment Collection), IPC Shopping CentreFull-timeDepartment: Finance, Accounting & TaxGREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre...

  • IPC Shopping Centre Leader

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

    Job RequirementsThe ideal candidate should possess excellent communication and interpersonal skills, with the ability to communicate effectively in English and Bahasa Malaysia.Experience leading or supervising a team is essential, as well as a minimum of 3 years working experience in customer relations/tele-marketing/front desk/other related fields.The...

  • Marketing Professional

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano Bank AB Full time

    Job DescriptionWe are seeking a highly motivated and experienced Marketing Professional to join our team. As a key member of our marketing department, you will be responsible for handling the casual leasing of promotional spaces and advertising spaces in our Shopping Centre.Key ResponsibilitiesCasual Leasing:Handle casual leasing of promotional spaces...

  • Service Ambassador for IKEA Singapore

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia IKEA Full time

    About Us: We are a part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. Our vision is to create a better everyday life for the many people. Our goal is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.">">...

  • Marketing Officer

    7 days ago

    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Marketing Executive to join our team. As a Marketing Executive, you will play a key role in promoting our Shopping Centre and creating engaging experiences for our customers.Main Responsibilities:Casual Leasing of Promotional Spaces: Handle the leasing of promotional spaces in the Shopping Centre, ensuring...