Technical Support Liaison

2 weeks ago


Klang, Selangor, Malaysia Sonata Software Full time
Technical Support Liaison

We're a global company with a presence in over 100 countries. Since 1995, we've been improving customer experience experts worldwide. As a Technical Support Liaison, you'll be part of our dynamic team and contribute to our mission.

Your primary responsibility will be to assist in recruiting new shoppers / auditors in Americas / Europe region to boost database. You'll also contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys and quality check online reports & surveys according to set service standards.

About the Role

This is a Full Time Permanent position. Upon successful probation, you'll have the flexibility to work from home or our office.

Key Responsibilities

  • Assist in recruiting new shoppers / auditors in Americas / Europe region to boost database
  • Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
  • Quality check online reports & surveys according to set service standards

Requirements

  • Candidate must possess at least a Higher Secondary, STPM, 'A' Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
  • Required language(s): Good Command of the English language
  • Applicants must be willing to work in Petaling Jaya
  • A hard working and dedicated approach
  • Willing to work from home if required
  • Preferable to have experience in Customer Service (but not essential)
  • Fresh graduates / entry level applicants are encouraged to apply


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