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Technical Support Specialist

2 weeks ago

Batu Pahat, Johor, Malaysia GoCanvas Full time

The Technical Support Specialist at GoCanvas is responsible for addressing and finding solutions for customer product issues.

You will also collect product feedback from customers and document it in Trello, track activities and conversations with precision and efficiency in CRM, and provide timely and successful delivery of solutions according to customer needs.

This role requires a strong problem-solving ability, excellent communication skills, and proficiency in using software programs.

You will also have the opportunity to work collaboratively with other members of the Customer Success Team and contribute to a culture of team building and continuous improvement.