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Intermediary Relationship Manager

2 months ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time
About the Role

We are seeking a highly skilled and experienced Intermediary Relationship Manager to join our marketing, distribution & partnership team at AIA Hong Kong and Macau.

As a key member of our team, you will play a vital part in advancing our movement to create a healthier, more sustainable future for everyone. Your primary responsibility will be to maximise the sales of AIA products and services through intermediaries to meet individual/team quotas and AIA business objectives.

Key Responsibilities
  • Strengthen existing and establish new partnership relationships with intermediaries to achieve mutual benefits and profitable goals.
  • Manage and build long-term business relationships and drive sourcing, negotiating and on-boarding clients via intermediaries.
  • Work with Segment Management to understand the value proposition of the 'go-to-market' delivery strategy and drive execution to activate/acquire and grow partnerships of the assigned intermediaries.
  • Work with Client Solution to identify potential business deals (i.e. leads) and co-develop proposals to win and close the deals.
  • Work with Client Management to drive timely renewals of policies and ensure follow-up and closure of servicing issues (e.g. complaints).
  • Become the single point of contact for intermediaries for potential business deals, renewal, upselling, cross-selling and after sales service (including servicing issues, if any).
  • Work with Segment Management to drive adoption for Company-focused initiatives, e.g. Voluntary Solutions (VS) and Corporate Vitality, via intermediaries.
  • Work with Marketing to plan and implement engagement activities to deepen and champion good business relationships with intermediaries.
  • Track sales performance and profitability of partnerships/accounts and prepare weekly and monthly sales reports.
Requirements
  • Degree in any related fields of study.
  • Minimum 9 years working experience in relationship management and commercial client/corporate client facing role.
  • Experience working with insurance partners, such as brokers, will be an advantage.
  • Good problem solving, conflict resolution and decision-making skills.
  • Self-motivated, passionate, resourceful, proactive, result driven, and ability to work in a stressful and challenging environment.
  • Good computer skills, preferably in Excel and PowerPoint.