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Technical Support Specialist

1 week ago

Subang Jaya, Selangor, Malaysia Aigens Technology Limited Full time

Aigens Technology Limited empowers businesses in the F&B and Hospitality industry with cutting-edge technology solutions. We are a young and growing brand backed by a great investment team.

We are looking for a highly motivated individual to join our team as a Customer Service Specialist. The ideal candidate will have prior experience in customer service or a similar role, with a proven ability to manage customer interactions via social media platforms effectively.

  • This role involves providing exceptional customer service, resolving customer issues, and improving customer satisfaction.
  • You will also contribute to knowledge base updates and suggest process optimizations to enhance customer experiences.

Requirements:

  • Ability to see the big picture and anticipate customer needs beyond immediate issues.
  • Strong communication skills with empathy for customers' concerns.
  • Familiarity with ticketing systems and understanding of key performance indicators.

What's on offer:

  • Competitive salary for the right candidate
  • 5-day work week
  • Friendly and people-oriented work environment
  • Working in a flat culture with talented individuals
  • Join a young and growing brand backed by a great investment team