Data Protection Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Veeam Full time

Veeam empowers organizations to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. As a Data Protection Specialist, you will be responsible for the renewal of customer maintenance contracts in assigned territories, ensuring the best customer experience and retention.

The role requires effective management of contract renewals to protect and grow Veeam maintenance revenue, as well as upselling and cross-selling opportunities. You will proactively monitor expiring agreements, execute actions in a timely manner, and provide timely proposals and quotes as requested.

Responsibilities include:

  • Managing renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross-sell.
  • Ensuring customer success and going above and beyond to ensure customer retention and satisfaction.
  • Proactively monitoring the funnel of expiring agreements and executing actions in a timely manner.
  • Providing timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements.

You will work collaboratively with Customers, Veeam partners, and Veeam associates to identify and pursue maintenance reinstatement opportunities. The ability to positively interact and collaborate is essential.

Experience compiling, querying, analyzing, and reporting data is required, as well as proficiency with SalesForce.com. Knowledge of the virtualization industry and language skills in English and other languages are preferred.



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