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Data Center Operations Specialist
2 weeks ago
Amazon is a global leader in cloud computing, providing innovative solutions to customers worldwide. Our data centers are the backbone of our operations, and we are seeking a skilled Data Center Operations Technician to join our team.
The ideal candidate will have experience with computer/server hardware troubleshooting, computer networking, and Linux/Unix scripting. A degree or diploma in Information Technology or a related field is required. Basic understanding of data center facilities and knowledge of technologies such as Remote Access, Network Equipment Installation and Configuration, and Data Center Operations is preferred.
In this role, you will be responsible for the on-site management of hardware lifecycle of our IT infrastructure, including server rack installation, hardware break-fix on various components, and troubleshooting network issues. You will also participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
Key Responsibilities:
- You will work as part of the Operations team; whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
- Your role and responsibilities include, but are not limited to, server rack installation, hardware break-fix on various components, troubleshooting network issues also responding to emergent situations that affect operational stability.
- You will work and meet SLAs against assigned trouble tickets via a directed workflow, be the first line touch point for hardware troubleshooting and technical issues.
- You will perform on-call duties and will participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
- You will participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- You have the knowledge of the policies and procedures, including safety and security, within your department, and understand the appropriate application of such knowledge.
- You will contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.
