Commerz Global Service Solutions Team Member

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Commerz Global Service Solutions Full time
Key Skills and Qualifications:

To succeed in this role, you will need:

  • At least 3-5 years' experience in a similar capacity.
  • Strong product knowledge in a wide range of financial instruments, especially in bookings and settlements.
  • PC and Microsoft Office skills.
  • Willingness to work in a team, reliability, service orientation, flexibility, goal orientation, conflict resolution, and problem-solving skills.
  • Knowledge of English is mandatory.
  • Initial knowledge of securities is desirable.
  • Good problem-solving skills with the ability to apply up-to-date knowledge and best practices to develop value-added solutions.

You will also be responsible for maintaining sustainable service capability to the business with firm controls and efficiencies over the assigned tasks.

Deepen skills and knowledge of business processing and technical understanding of business applications.

Ensure teamwork within the unit/department and organization.

Analyse and respond to queries from internal and external clients with minimal supervision.

Achieve processing turnaround standards as stipulated in the Service Level Agreement.

Meet and/or exceed expectations in handling complex cases in terms of processing efficiency and accuracy.

Support implementations and initiatives carried out by Management and Company/Group.

Proactively contribute new ideas and concepts to improve operational processes.

Ability to multi-task within product handling and provide proactive support to the team.

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