IT Systems Manager

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

We are Upscale Sdn Bhd, a company dedicated to delivering exceptional IT solutions. As our Application Monitoring Manager, you will be responsible for overseeing the monitoring tools and ensuring seamless operations.

Key Responsibilities:
  • Administration and Configuration: Set up and review alerting systems for hardware, server resources, and key processes to guarantee their integrity and availability.
  • Monitoring Solutions Design: Implement Dynatrace monitoring solutions tailored to meet the needs of our internal teams and external clients.
  • Ongoing Alert Setup and Threshold Processing: Continuously set up alerts and process thresholds to maintain optimal system performance.
  • Education and Training: Provide in-depth education and training to other team members and IT departments on how to effectively utilize Dynatrace to identify potential problem areas.
  • Proactive Investigation: Investigate potential problem areas based on monitoring statistics to prevent system downtime.
  • Dashboards and Metrics Creation: Develop monitoring dashboards and key metrics for IT leadership to ensure informed decision-making.
  • Incident Resolution: Investigate and resolve major incidents as part of incident management, providing detailed root cause analysis.

You will work closely with other departments and functional teams to coordinate effective solutions, ensuring that company standards and procedures are followed.



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