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International Wealth Management Representative
3 weeks ago
At HSBC, we are committed to delivering exceptional service to our customers. We are seeking an ambitious individual to join our International Wealth and Premier Banking team in the role of Contact Centre Service & Sales Representative 1.
The key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
- We serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families.
- Performing outbound calls to existing HSBC customers by cross selling various financial products.
- Using appropriate sales tools & scripts to enhance product knowledge as well as to generate sales and customer interest over the phone.
- Maintaining high service standards by ensuring that customers' needs are being met besides recommending appropriate financial solutions.
- Following through on the customers' requests and convincing the customers to take up the products based on their needs while maintaining the customer experience.
- Adhering to company's call guide policies to ensure that call quality is up to the bank's standard.
