Customer Experience Improvement Specialist
6 days ago
We are seeking a highly skilled Customer Service QA Analyst to join our team at Daythree Business Services Sdn Bhd.
Key Responsibilities- Monitoring and Compliance: Regularly monitor agent performance and ensure compliance to company standards and policies.
- Quality Improvement: Define in-house quality procedures, standards, and specifications, and conduct performance coaching sessions.
- Customer Focus: Assess customer requirements and ensure they are met.
- Data-Driven Decisions: Analyze data to prepare regular management and technical reports, providing suggestions for improvement.
- Process Improvement: Identify opportunities for improvement of QA workflow, work efficiency, work quality, and work innovation.
- Scorecard Management: Monitor and analyze CSAT and NPS data.
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Customer Experience Specialist
2 weeks ago
Subang Jaya, Selangor, Malaysia Agape Biz Specialist Full timeThe Customer Experience Specialist will be responsible for ensuring that every customer interaction is positive and memorable. Key responsibilities include:Greeting and directing customers in a welcoming and efficient manner.Providing expert product knowledge and making recommendations to customers.Conducting price and feature comparisons to facilitate...
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Customer Experience Specialist
16 hours ago
Subang Jaya, Selangor, Malaysia beBee Careers Full timeJob DescriptionWe are seeking a highly skilled and experienced professional to fill the position of Customer Experience Specialist. This individual will be responsible for managing day-to-day operations, ensuring quality execution, and driving process improvements.Key ResponsibilitiesOversee daily operations, including monitoring agent performance, handling...
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Customer Journey Improvement Specialist
3 days ago
Subang Jaya, Selangor, Malaysia beBee Careers Full timeKey Responsibilities:Customer Journey Improvement SpecialistThis role involves working closely with relevant teams to identify and address gaps in the customer journey within the direct sales channel.The ideal candidate will have a strong background in sales planning, business analysis, or change management, with excellent analytical and interpersonal...
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Customer Experience Specialist
2 weeks ago
Subang Jaya, Selangor, Malaysia WLU Marketing Full timeAt WLU Marketing, we are dedicated to delivering exceptional customer experiences. As a Customer Support Specialist, you will play a critical role in achieving this goal.Your key responsibilities will include:Client Communication: Engaging with clients via phone, email, or chat to understand their needs and provide them with solutions.Issue Resolution:...
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Customer Experience Specialist
5 days ago
Petaling Jaya, Selangor, Malaysia beBee Careers Full timeJob Description:This role is designed for an individual who can effectively communicate with customers and provide them with the best possible experience. As a Customer Experience Specialist, you will be responsible for understanding customer needs, providing solutions, and ensuring that their expectations are met.Responsibilities:Understand the customer...
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Customer Experience Specialist
5 days ago
Subang Jaya, Selangor, Malaysia HLA Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Assistant to join our team at HLA. As a Retail Assistant, you will play a crucial role in driving sales, improving customer satisfaction, and maintaining a positive store environment. If you have excellent communication skills, a strong work ethic, and a passion for delivering...
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Sales and Customer Service Representative
2 weeks ago
Subang Jaya, Selangor, Malaysia Agape Biz Specialist Full timeAt Agape Biz Specialist, we are seeking an experienced Sales and Customer Service Representative to join our team. The ideal candidate will possess excellent sales and customer service skills, with the ability to communicate effectively in English and Mandarin.ResponsibilitiesGreet and direct customers in a friendly and efficient manner.Recommend merchandise...
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Customer Service Executive
3 weeks ago
Subang Jaya, Selangor, Malaysia TMC Fertility & Women's Specialist Centre Full timeAbout the roleThe role of the Customer Service Executive (Mandarin Speaker) at TMC Fertility is to provide exceptional service and support to our patients, ensuring a seamless and positive experience throughout their fertility journey. This position requires fluency in both Mandarin and English, as the executive will be handling patient inquiries, addressing...
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Customer Experience Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia H&M group Full timeWe are looking for a Customer Experience Specialist to join our team in One Utama, Petaling Jaya, Malaysia. As a Customer Experience Specialist, you will be responsible for creating an environment that is easy for customers to shop in and providing excellent customer service.Your key responsibilities will include:Folding, hanging, displaying, and...
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Instore Experience Specialist
4 days ago
Subang Jaya, Selangor, Malaysia beBee Careers Full timeWe are seeking an Instore Experience Specialist to create a memorable shopping experience for our customers.Responsibilities:Deliver exceptional customer service and ensure customer satisfaction.Understand customer needs and recommend suitable products.Maintain a welcoming store atmosphere and ensure a smooth shopping experience.Manage daily store...