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Risk Management Analyst, Asia

3 weeks ago

Petaling Jaya, Selangor, Malaysia QBE Insurance Group Full time

As a Risk Management Analyst with QBE Insurance Group, you will play a key role in providing technical support to the team and assistance to the team leader. Your primary responsibility will be to serve as the subject matter expert on claims processes.

About This Role:

  • Assist with day-to-day claims management from various lines of business.
  • Maintain comprehensive knowledge of insurance guidelines and policies.
  • Ensure adherence to local and international regulatory requirements.
  • BUILD AND MAINTAIN RELATIONSHIPS WITH STAKEHOLDERS.
  • Manage Co/RI claims submitted by different intermediaries.
  • Collaborate with LOB managers to implement and maintain claims management strategies.
  • Serve as an escalation point for customer complaints.
  • Support process improvement through negotiation and dispute resolution.

About You:

  • You have relevant experience in General Insurance claims handling.
  • You are skilled in managing complex and/or high-value claims.
  • You hold a tertiary degree or equivalent combination of education and work experience.

About QBE:

At QBE, we enable a more resilient future – for our customers, communities, environment, and for our people. Our industry offers interesting and varied careers where you can help people protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented, and kind.

We're recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people, and the community.

Benefits

  • We offer a comprehensive benefits package that includes flex and hybrid working options.
  • We provide well-being programs, pensions, medical benefits, and globally access to online learning via LinkedIn Learning.
  • You also receive additional days off (family care leaves), study leave, marriage leave, and internal appreciation program points to redeem nice merchandise and life experiences.

Key Skills:

  • Analytical thinking
  • Claims administration
  • Claims resolution
  • Collaboration tools
  • Communication
  • Critical thinking
  • Customer service
  • Customer value management
  • Intentional collaboration
  • Managing performance
  • Process compliance
  • Process improvements
  • Risk management
  • Stakeholder management