Process Transformation Specialist

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time

Benefits

Sutherland offers a range of benefits to support the well-being and success of our employees.

Job Responsibilities

In this role, you will be responsible for:

  1. Improving the company by making recommendations to enhance processes and boost ease and efficiency.
  2. Defining Sutherland's reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
  3. Empowering the workforce by determining training needs to equip staff with fundamental skills and knowledge.
  4. Establishing and maintaining communication with clients and/or team members; understanding needs, resolving issues, and meeting expectations.

Requirements:

Sr Manager:
  • Bachelor's degree/Associate degree from an accredited college or university.
  • Three years operations and management experience; Process transformation experience required.
  • Experience managing, direct or matrix, project managers, technical resources with a span of 100 to 150 FTEs.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
  • Must have relevant experience in handling a web hosting and sales account or technical account and sales account.
Manager:
  • Bachelor's degree/Associate degree from an accredited college or university.
  • Three years operations and management experience; Process transformation experience required.
  • Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Must be able to speak, write, and read Mandarin and Cantonese fluently. Can speak English on an intermediate level.
  • Must have relevant experience in handling a web hosting and sales account or technical account and sales account.
Team Manager:
  • At least 2 years of experience in a similar role.
  • Experience in managing a team of work-from-home direct reports.
  • Experience and knowledge in technical sales.
  • A Bachelor's degree holder/ Associate Degree Holder.
  • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues.
  • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner.
  • Strong customer orientation when managing communications and issues.
  • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.


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