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ASEAN Customer Experience Lead

3 weeks ago

Klang, Selangor, Malaysia Avery Dennison Full time

About the Role:

The Customer Satisfaction Executive will play a critical role in shaping the customer experience landscape in ASEAN. This individual will be responsible for developing and executing strategies that drive customer delight, loyalty, and retention.

Your Key Responsibilities:

  • Design and implement comprehensive customer satisfaction programs that align with business objectives.
  • Develop and maintain a deep understanding of customer needs, preferences, and pain points.
  • Foster collaboration and alignment across functions to ensure seamless execution of customer-centric initiatives.
  • Measure and analyze customer satisfaction metrics to inform business decisions and drive continuous improvement.

About You:

  • Bachelor's degree or equivalent preferred.
  • 5+ years of experience in customer-facing roles, preferably in a leadership capacity.
  • Proven track record of developing and executing successful customer satisfaction programs.
  • Excellent communication, interpersonal, and project management skills.
  • Able to work effectively in a fast-paced, dynamic environment.