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Hotel Operations Specialist

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia tiket Full time
Job Responsibilities
  • Support hotel partners through various communication channels, including phone calls, video conferences, and emails, with administrative tasks such as extranet training, contract loading, content loading, hotel activation, and hotel record management.
  • Manage hotel accounts according to assignment by Area Manager / Senior Market Manager, to foster strong relationships with hotel partners, review and enhance commercial conditions obtained from hotel partners, and negotiate promotional rates and increased margins.
  • Monitor and improve price competitiveness and room inventory availability at all times, ensuring optimal booking outcomes.
  • Collaborate with related departments on customer bookings, providing support and guidance when needed.
  • Evaluate performance against SLA, KPI targets, and overall departmental goals, driving continuous improvement.
  • Provide educational resources to hotel partners on managing bookings effectively.
  • Review, update, and enhance hotel content to accurately reflect hotel information and facilities, improving overall booking conversions.
  • PARTicipate in company-wide campaign and tactical promotion projects, contributing to business growth.