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Customer Success Specialist
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Job Description
- Onboard customers from sign-up to their first transaction, guiding them through account verification and setup.
- Collaborate with compliance, product, marketing, and other teams to ensure seamless customer onboarding.
- Develop and maintain strong relationships with internal stakeholders to drive business growth.
Requirements
- Minimum 2 years of work experience in onboarding and customer success.
- Strong analytical and communication skills, with proficiency in English and Mandarin.
- Ability to work rotating shifts, including weekends.
- Familiarity with KYC and AML regulations.