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Customer Success Specialist

3 weeks ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time

Job Description

  • Onboard customers from sign-up to their first transaction, guiding them through account verification and setup.
  • Collaborate with compliance, product, marketing, and other teams to ensure seamless customer onboarding.
  • Develop and maintain strong relationships with internal stakeholders to drive business growth.

Requirements

  • Minimum 2 years of work experience in onboarding and customer success.
  • Strong analytical and communication skills, with proficiency in English and Mandarin.
  • Ability to work rotating shifts, including weekends.
  • Familiarity with KYC and AML regulations.