Service Quality Assurance Associate
1 week ago
Serve the world's best brands with pride and purpose.
About this Role
This is a full-time on-site role for a Customer Success Specialist (English Speaking) based in Bayan Lepas, Penang, Malaysia. The successful candidate will be part of a talented team dedicated to delivering exceptional customer experiences.
Responsibilities
- Customer Engagement: Proactively engage with customers to understand their needs and preferences.
- Issue Resolution: Analyze customer issues and identify resolutions using analytical skills.
- Quality Improvement: Maintain and improve quality of service by sharing suggestions and recommendations.
Requirements
- Education: Bachelor's Degree or at least Diploma or equivalent in any discipline.
- Language: B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
- Experience: Minimum of 6 months work experience in customer support in any industry preferred.
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