Performance and Quality Analyst

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

Job Description:

Lazada is seeking a highly skilled Performance and Quality Analyst to join our team. In this role, you will be responsible for developing initiatives to drive agent efficiency and increase productivity.

Key Responsibilities:

  • Develop initiatives to drive agent efficiency and increase productivity
  • Enhance analytical functions and develop new processes to improve customer satisfaction
  • Oversee data systems and reporting frameworks to ensure data integrity
  • Collaborate with stakeholders to identify areas for improvement

Requirements:

  • At least 2+ years of experience in operation and performance management
  • Proficiency in data analysis tools and SQL
  • Excellent stakeholder management skills and ability to transform raw data into structured information
  • Strong problem-solving abilities and excellent communication skills


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