Performance and Quality Analyst
1 week ago
Job Description:
Lazada is seeking a highly skilled Performance and Quality Analyst to join our team. In this role, you will be responsible for developing initiatives to drive agent efficiency and increase productivity.
Key Responsibilities:
- Develop initiatives to drive agent efficiency and increase productivity
- Enhance analytical functions and develop new processes to improve customer satisfaction
- Oversee data systems and reporting frameworks to ensure data integrity
- Collaborate with stakeholders to identify areas for improvement
Requirements:
- At least 2+ years of experience in operation and performance management
- Proficiency in data analysis tools and SQL
- Excellent stakeholder management skills and ability to transform raw data into structured information
- Strong problem-solving abilities and excellent communication skills
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