Core System Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia UOB Full time
About UOB

United Overseas Bank Limited (UOB) is a leading financial institution in Asia with a global network of over 500 branches and offices across 19 countries and territories. We operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand.

Our history spans more than 80 years, guided by our core values: Honorable, Enterprising, United, and Committed. This means we strive to do what's right, build for the future, work as one team, and pursue long-term success.

We are committed to delivering innovative financial technology solutions that enable business growth and technology transformation through our UOB Innovation Hub 2 (InnoHub 2) technology centre located in Kuala Lumpur.

About the Department

The Technology and Operations function is comprised of five teams with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We work closely together to harness technology to support our physical and digital banking services and operations.

Job Responsibilities
  • Provide application support to various business users, ensuring timely resolution of incidents and queries.
  • Follow through on business requests to proper closure, prioritizing issues based on severity and escalating when necessary.
  • Work collaboratively with the development team to identify resolutions and transition releases into production environment.
  • Adopt standard Incident and Problem Management workflow and processes, including timely ticketing and change management.


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