Customer Service Professional

2 days ago


Petaling Jaya, Selangor, Malaysia Businesslist Full time

Job Summary

The Digital Care Representative role is ideal for individuals who enjoy working in a dynamic environment and providing top-notch customer service via social media.

Main Responsibilities

  • Manage customer interactions on various social media platforms, resolving issues promptly and efficiently.
  • Craft engaging responses that showcase the brand's personality and values.
  • Maintain a high level of product knowledge to effectively address customer queries.

Requirements and Qualifications

  • At least 2 years of experience in customer-facing roles, preferably with a focus on social media.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Familiarity with social media analytics tools and metrics.

Benefits and Opportunities

In this role, you will have the opportunity to:

  • Gain valuable experience in social media customer service.
  • Develop your skills in crafting engaging content and building brand awareness.
  • Work in a dynamic and supportive team environment.


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