Customer Service Professional
2 days ago
Job Summary
The Digital Care Representative role is ideal for individuals who enjoy working in a dynamic environment and providing top-notch customer service via social media.
Main Responsibilities
- Manage customer interactions on various social media platforms, resolving issues promptly and efficiently.
- Craft engaging responses that showcase the brand's personality and values.
- Maintain a high level of product knowledge to effectively address customer queries.
Requirements and Qualifications
- At least 2 years of experience in customer-facing roles, preferably with a focus on social media.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with social media analytics tools and metrics.
Benefits and Opportunities
In this role, you will have the opportunity to:
- Gain valuable experience in social media customer service.
- Develop your skills in crafting engaging content and building brand awareness.
- Work in a dynamic and supportive team environment.
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