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Engineering Support Lead

3 weeks ago

Butterworth, Penang, Malaysia SumiTec Full time
Role Overview

Suitable candidates for this role should have a solid understanding of machining tool solutions, training programs, and system integration services. This position involves collaborating with the sales team, configuring products, providing maintenance support, and driving sales growth.

Main Responsibilities
  • To set up products for customers' sites, showroom, and workshop.
  • To offer post-sales support for products, encompassing troubleshooting for product-related issues.
  • To work closely with the sales team to identify technical requirements and devise solutions.
  • To adapt specialized applications to meet customer needs.
  • To ensure the showroom's products remain in excellent condition.
  • To foster sales growth by assisting the sales team and interacting effectively with customers.
  • To undertake any additional tasks assigned by superiors from time to time.
Required Background
  • Possession of a Diploma or Bachelor's Degree in Engineering.
  • A minimum of 2 years of relevant work experience.
  • Fresh graduates are encouraged to apply.
  • Ownership of a vehicle and a willingness to travel.
  • Fluency in Mandarin for effective communication with Mandarin-speaking customers.