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Risk Operations Specialist
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BETTE GmbH & Co. is seeking a highly skilled Risk Operations Specialist to join our team. In this role, you will be responsible for detecting and monitoring fraudulent activities, providing exceptional customer support, and collaborating with internal stakeholders to prevent fraud.
Responsibilities:- Fraud Detection and Monitoring: Utilize advanced data analysis techniques and tools to identify suspicious activities and emerging fraud trends.
- Customer Support: Provide support to customers through various channels, including live chat, ticket handling, and outbound calls.
- Transaction Review: Verify the legitimacy of registered accounts and orders placed by customers to detect potential fraudulent activity.
- Investigations: Conduct in-depth investigations into suspected fraudulent activities and collaborate with internal stakeholders to gather evidence and build a strong case for fraud prosecution.
- A fresh graduate with a passion for investigative analysis or 1-2 years of experience in customer service.
- An investigative mind and outstanding analytical ability.
- Ability to work independently and apply analytical skills to investigate, negotiate, and resolve complex issues.
- Strong analytical thinking abilities and a problem-solving mindset.
- Experience of decision systems, including rule/strategy implementation and testing.
