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Customer Experience Manager

2 weeks ago

Subang Jaya, Selangor, Malaysia Alliance Bank Malaysia Berhad Full time

Job Summary

  1. We are seeking a Customer Experience Manager to lead our inbound call centre team in delivering exceptional customer service.
  2. The successful candidate will have a strong track record in call centre management and be able to motivate and coach team members to achieve high performance standards.
  3. You will be responsible for overseeing the day-to-day operations of the call centre, including managing staff, responding to customer inquiries, and identifying opportunities for process improvements.
  4. This is an exciting opportunity to join our team and contribute to driving business growth through improved customer satisfaction.

Your Responsibilities

  1. Servicing and resolving customer complaints and queries in a timely and professional manner.
  2. Coaching and developing team members to improve their performance and knowledge.
  3. Conducting regular quality checks to ensure that customer service standards are met.
  4. Collaborating with other departments to resolve customer issues and improve overall customer experience.