Hardware and Software Support Technician

2 weeks ago


Petaling Jaya, Selangor, Malaysia Excis Compliance Full time

About the Role

We are looking for a skilled IT Infrastructure Professional to join our team at Excis Compliance. In this position, you will play a critical role in ensuring the smooth operation of our technology systems and delivering exceptional support to our employees.

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you have a passion for IT and a talent for delivering top-notch service, we encourage you to apply.

Key Responsibilities:

  1. Provide comprehensive technical support for hardware and software systems, including configuration, troubleshooting, and maintenance
  2. Collaborate with cross-functional teams to develop and implement strategic plans for IT infrastructure development and improvement
  3. Develop and deliver training programs to enhance employee technical skills and promote knowledge sharing
  4. Participate in incident response and resolution processes to minimize downtime and ensure business continuity
  5. Contribute to the development of departmental goals, objectives, and performance metrics

Requirements:

  • At least 3 years of experience in IT infrastructure, preferably in a leadership role
  • In-depth knowledge of Windows and Macintosh operating systems, including advanced networking concepts
  • Proven track record of delivering high-quality results in a fast-paced environment, with strong attention to detail and accuracy
  • Exceptional communication and interpersonal skills, with the ability to influence and motivate others
  • Bachelor's degree in Computer Science or related field, or equivalent experience
  • Industry-recognized certifications, such as MCP or A+, are highly desirable


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