SAP Senior Application Support Specialist
2 days ago
About the Role
As a SAP Senior Application Support Specialist at Rhian_Convatec, you will have expertise in Finance and Controlling (FI-CO) and contribute to the ongoing support of our SAP ecosystem.
About Us
Rhian_Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. Our mission is to provide trusted medical solutions that improve the lives we touch.
Key Responsibilities:
- Provide expert-level support for the SAP FI-CO modules, including General Ledger (FI-GL), Accounts Payable (FI-AP), Accounts Receivable (FI-AR), Asset Accounting (FI-AA), Cost Center Accounting (CO-CCA), Profit Center Accounting (CO-PCA), and others as relevant.
- Diagnose and resolve SAP-related technical issues reported by end-users, implementing effective solutions within defined timelines and ensuring minimal impact on business operations.
- Manage SLAs with clear response and resolution times for different types of issues and incidents.
- Collaborate with cross-functional teams, external vendors, and business stakeholders to coordinate support activities, prioritize tasks, including incident management and escalation when necessary, and ensure timely issue resolution.
- Develop and deliver training materials to users, offering guidance on system functionalities and best practices.
Requirements
We are looking for a highly skilled and experienced individual with a passion for finance and technology. The ideal candidate will have:
- Relevant Accounting/Finance/IT Degree
- Min 6 years of hands-on experience in SAP Application Management Services, specifically in FI-CO modules
- Experience in administering SAP FI-CO configurations, including integration with other SAP modules
- Experience managing ongoing incident management, change management, and SAP system troubleshooting within the FI-CO domain
- Analytical and problem-solver, able to analyze complex issues and develop effective workarounds
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