Microsoft Dynamics 365 Business Central Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia sa Full time
Key Responsibilities

As a BC Functional Support Consultant, your key responsibilities will include:

  • Managing all incoming support issues, triaging, and working with other resources to resolve them as necessary.
  • Ensuring timely responses to client requests for support, according to urgency of the issue and SLA.
  • Investigating cases and providing consulting services for multiple clients.
  • Developing support for customer requests and quoting for custom work.
  • Recording and monitoring of all incoming request issues.

Additionally, you will report weekly to the Team Lead on the status of all issues, prepare written technical specifications for modifications undertaken, perform testing and quality assurance, liaise with product vendors on any issues relevant for our customers or sa.global, and maintain a professional standard in the workplace.



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