Hearing Solutions Quality Assurance

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cochlear Full time
Hearing Solutions Quality Assurance

Cochlear's mission is to help people hear and be heard. As a leading provider of implantable hearing devices, we strive to give people the best lifelong hearing experience and access to innovative future technologies.

Job Description:
  • The Product Monitoring Specialist will be accountable for monitoring product feedback and contributing to the feedback triage process by reviewing, categorizing and reproducing product feedback in a timely manner.
  • The role requires collaboration with other Cochlear staff in support of investigations and ensuring accuracy and consistency when documenting and reporting on product feedback.
Responsibilities:
  • Review and categorize product feedback in the timeframe specified by Cochlear's procedures.
  • Reproduce reported behaviours in the product to support triage and identification.
  • Follow up with customer-facing Cochlear staff to fulfill due diligence specified by Cochlear's procedures.


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