Service Delivery Manager Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full time
Expro International Group Job Description

We are seeking a highly experienced Service Delivery Manager to join our Region team based in Kuala Lumpur, Malaysia.

This role will be responsible for ensuring all service activities are performed in a professional, efficient, safe, and cost-effective manner to the complete satisfaction of our clients.

Key Responsibilities:
  1. Dedicated operational focal point for clients within area of responsibility.
  2. Support the recruitment of operational and support personnel and mentor, motivate, train, and develop staff.
  3. Monitor performance measures to ensure good performance is maintained and areas for improvement are identified.
  4. Ensure that high-quality service is offered to clients on all occasions.
  5. Maintain close liaison at all times with Clients and their representatives.
  6. Ensure best practices associated with industry technical standards are maintained.
  7. Participate in improving the quality and HSE management system.
  8. Support pre and post job briefings to ensure best practices are known and followed.
  9. Identify and exploit opportunities for business improvement.
  10. Help formulate strategies to maximize profits.
  11. Chair regular meetings to discuss operational issues and share updates on policies and safety/quality topics.
  12. Support audits on Key Vendors.
Requirements:
  1. 10+ years' experience and technical knowledge of relevant equipment and services.
  2. Proficient in Microsoft Office (Excel, PowerPoint, and Word).
  3. Previous Management/Supervisory experience.
  4. Experience in Well Intervention, Coilhose, and Annulus Intervention is an advantage.


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