Service Delivery Manager Lead
2 weeks ago
We are seeking a highly experienced Service Delivery Manager to join our Region team based in Kuala Lumpur, Malaysia.
This role will be responsible for ensuring all service activities are performed in a professional, efficient, safe, and cost-effective manner to the complete satisfaction of our clients.
Key Responsibilities:- Dedicated operational focal point for clients within area of responsibility.
- Support the recruitment of operational and support personnel and mentor, motivate, train, and develop staff.
- Monitor performance measures to ensure good performance is maintained and areas for improvement are identified.
- Ensure that high-quality service is offered to clients on all occasions.
- Maintain close liaison at all times with Clients and their representatives.
- Ensure best practices associated with industry technical standards are maintained.
- Participate in improving the quality and HSE management system.
- Support pre and post job briefings to ensure best practices are known and followed.
- Identify and exploit opportunities for business improvement.
- Help formulate strategies to maximize profits.
- Chair regular meetings to discuss operational issues and share updates on policies and safety/quality topics.
- Support audits on Key Vendors.
- 10+ years' experience and technical knowledge of relevant equipment and services.
- Proficient in Microsoft Office (Excel, PowerPoint, and Word).
- Previous Management/Supervisory experience.
- Experience in Well Intervention, Coilhose, and Annulus Intervention is an advantage.
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